Refund policy

Returns and Refunds
Last updated: 2 October 2026

Our products are food products, so for hygiene and food safety reasons we have specific rules on returns. Nothing in this policy limits your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items
If your order arrives damaged, faulty, past its best-before date, or isn't what you ordered, email info@tokusup.com with your order number and a photo of the product and packaging. We'll offer a replacement or a full refund, including shipping costs.

Change of mind
We accept change-of-mind returns on unopened, sealed products in their original condition within 30 days of delivery. Email us first at info@tokusup.com and we'll send you the return address. Return shipping for change-of-mind returns is paid by the customer.

Opened products
For food safety reasons, we can't accept returns of opened products unless they are faulty.

Refunds
Once we receive and inspect your return, approved refunds are processed to your original payment method within 5 business days. Your bank may take a few extra days to show the refund.

Order cancellations
You can cancel your order for a full refund any time before it ships. Email info@tokusup.com with your order number as soon as possible.

International orders
The same rules apply. Return shipping for change-of-mind returns is paid by the customer.

Contact: TOKU SUP · info@tokusup.com